Privacy Policy

MaintWiz Privacy Policy

General

This privacy statement describes how MaintWiz Technologies Private Limited (“MaintWiz”, “we”) collects and uses the personal information you provide on our website, www.maintwiz.com. It also describes the choices available to you about our use of your personal information and how you can access and update it.

By using the website you acknowledge this Privacy Policy, which is incorporated into and subject to our Terms of Use. Where we need your consent, for example to contact you about our products, we ask for it separately and you can withdraw it at any time.

If you have questions about this policy, email info@maintwiz.com or write to Data Privacy, MaintWiz Technologies Private Limited, New No:37, Old No:22, Viswanathapuram Main Road, Kodambakkam, Chennai 600 024, India.

Collection and use of personal information

We collect the following personal information from you:

  • Company information such as name, address and other details relevant to the service
  • Contact information such as name, email address, mailing address, phone number with country code, and job role
  • Billing information such as card details and billing address, if you become a customer
  • Unique identifiers such as user name, account number and password
  • Preferences information such as marketing preferences
  • Request information: the download or demo you asked for, the page you came from, the page where you filled in the form, the time of each step (request, link sent, file downloaded, demo booked), and a record of your consent
  • Usage information such as IP address, browser type, referring and exit pages, device information and operating system
  • Tracking information such as cookies and server logs, described under Cookies and analytics

We use this information to:

  • Provide the service
  • Send you the download you asked for and confirm or arrange a demo
  • Assess the needs of your business to determine suitable products
  • Send you important notifications, product or service information, updates, newsletters and other marketing communications where you have agreed
  • Respond to customer service requests and other queries
  • Administer your account
  • Keep our services secure and prevent misuse, for example by limiting repeated requests
  • Conduct research and analysis, aggregating data, usage patterns, trends and other statistics
  • Improve our website and marketing efforts, and display content based on your interests
  • Audit, research and analyse in order to maintain, protect and improve our services, and develop new services

We process personal data of people in the European Union and the United Kingdom with respect for their rights, as described below. We do not send newsletters to residents of the European Union.

You may stop receiving our newsletters or marketing emails by following the unsubscribe instructions in those emails or by contacting us at info@maintwiz.com. You can also write to us to review and update your personal information.

Downloads, demos and enquiries

  • Downloads. To receive a download you enter your name, company, business email address and phone number with country code. We accept business email addresses only. We email you a personal link that works for 15 minutes. If it expires you can request a new one with the same details.
  • Demos. To book a demo you enter the same details first, then choose a time in the scheduling tool provided by Calendly. Calendly processes your booking details under its own privacy policy.
  • Messages. If you message us on WhatsApp or by email, we use your message and contact details to reply.
  • Who sees it. Our team receives each request at info@maintwiz.com so we can follow up. Requests are stored in our website’s database.

Cookies and analytics

We use Google Analytics to understand which pages are useful. Analytics cookies are set only if you accept them in the cookie banner, and you can decline. Until you choose, Google Analytics receives only basic page-view signals and sets no cookies. We do not use advertising cookies. Fonts may be loaded from Google Fonts, and the scheduling tool and chat or messaging software we use may set their own cookies under their own policies.

On the download page you can tick a box to have your name, company, business email and phone number kept in your own browser for 7 days from your first request, so you can download more items without typing them again. The box is not ticked unless you tick it. The details stay on your device; you can clear them at any time with “Not you? Clear my details” or by clearing your browser data.

Customer data

MaintWiz customers use the service to host their data and information (“Customer Data”). MaintWiz will not review, share, distribute or reference any such Customer Data except as provided in the Terms of Service, or as may be required by law. Individual records of Customer Data may be viewed or accessed only to resolve a problem, support issues or suspected violation of the Terms of Service, or as required by law. Customers are responsible for maintaining the security and confidentiality of their MaintWiz user ids and passwords.

Retention

We retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or ask that we no longer use your information to provide you services, contact us. We keep download and demo records for up to 24 months and then delete them, unless you ask us to delete them sooner. We retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

Your rights

You can ask us to access, correct or delete your personal data, to stop contacting you, and to withdraw your consent at any time. Depending on where you live, laws such as India’s Digital Personal Data Protection Act, 2023, the EU and UK GDPR and the California Consumer Privacy Act give you these rights and others, including the right to complain to your data protection authority. To use them, write to info@maintwiz.com.

Information sharing

We do not sell your personal information to third parties. We share your personal information with third parties only in the ways described here.

  • We use Google Analytics to see how many users access a page and which links they click. It sets analytics cookies only with your consent. We use this aggregated information to understand and optimise how our site is used.
  • We use providers that help us with our business activities, including website hosting (Amazon Web Services, Mumbai, India), email delivery (Zoho Mail and SendGrid), scheduling (Calendly) and messaging (WhatsApp). They are authorised to use your personal information only as necessary to provide these services to us. Your information may therefore be processed in India and in the countries where our providers operate.
  • We may also disclose your personal information and Customer Data: as required by law, such as to comply with a subpoena or similar legal process; when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a government request; if MaintWiz becomes involved in a merger, acquisition or sale of some or all of its assets, in which case we will give notice by email or on our website before personal information is transferred and becomes subject to a different privacy policy; and to any other third party with your prior consent.

Our site may include links to other websites whose privacy practices may differ from ours. Please read their privacy policies before using them.

International processing

MaintWiz is based in India. Your information may be processed in India and in other countries where our providers operate. Where the law requires safeguards for such transfers, we apply them.

Security

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, during transmission and once we receive it. No method of transmission over the Internet or method of electronic storage is completely secure, so we cannot guarantee absolute security. MaintWiz uses robust security measures to protect Customer Data from unauthorised access, maintain data accuracy and help ensure appropriate use.

Additional policy information

Our website may contain sections that are publicly accessible, such as blogs or community forums. Information you provide in these areas may be read, collected and used by others. MaintWiz is not responsible for the personal information you choose to submit there.

Notification of privacy statement changes

We may update this privacy statement to reflect changes to our information practices. If we make material changes we will notify you by email or by a notice on our website before the change takes effect.

Last updated: 30 October 2026